We handle everything between the two. Here is exactly what happens from the first call to the moment the box lands on a doorstep.
This is what the first few weeks look like for a new client. Most teams are ready to send their first gift within seven to ten days of the initial call.
We get on a call — thirty to forty-five minutes. We want to understand your team: how many people, which countries you operate in, what occasions matter most, and what your brand looks and sounds like. You leave with a clear proposal.
You do not need to have answers for everything. Most HR Directors come to this call knowing they want to do something better and not much more than that. That is enough. We ask the questions.
Based on what we discussed, we build your gifting programme: box selection, branding applied to all collateral, card templates, and a short manager messaging guide so whoever writes the card sounds warm rather than corporate.
What you receive: A PDF proposal showing exactly what your branded boxes will look like, sample card wording in your company voice, and a summary of the fulfilment process for your HR team.
Your HR team gets access to the gugu portal. It is simple: one screen, one button. You enter the recipient's name, address, and message. We take care of everything else. We walk through it with you until it feels natural.
For companies with multiple HR contacts across different countries, each person gets their own portal access. The experience is identical regardless of who sends and where the gift is going.
The next time someone on your team has a baby, you open the portal, fill in three fields, and press send. We pick, pack, personalise, and dispatch. You get a delivery confirmation. The recipient gets the gift.
From that point forward, every gift your company sends takes about two minutes of your time. The whole thing runs itself.
We deliberately kept the portal as simple as possible. Most platforms in this space require training and onboarding. Ours requires neither. If you can fill in a form, you can send a gugu gift.
Every box is assembled by hand. The items inside are checked against the order, the branding elements are applied, and the card is printed or written depending on your preference.
Tissue paper, ribbon, and seal are added. The outer presentation is checked before the box is sealed. We do not send anything out that we would not be happy to receive ourselves.
The box goes out to our delivery partner. You receive a dispatch confirmation with tracking. When it is delivered, you get a second notification. The recipient's address is treated with full confidentiality.
The first conversation takes about half an hour. After that, we handle everything. Get in touch and we will be back within one business day.