Last updated: October 2026
Shipping, Returns and Exchanges
How your gift gets to you, our return and exchange policy, and what to do if something arrives wrong.
This page applies to purchases from our online store. Corporate programmes follow the delivery and change terms in the client agreement.
Where we deliver
We deliver to Bahrain, Saudi Arabia, UAE, Kuwait, Qatar, Oman. Fees and estimated times are shown at checkout before you pay.
Bahrain estimated delivery 1-3 days, Other GCC countries estimated delivery 5-14 days
Delivery times
Times are estimates, counted from dispatch. Personalised orders need extra production time, shown on the product page. Weather, customs and carrier delays can affect timing. If your order is likely to be late, we will tell you early.
Customs, duties and VAT
For orders outside Bahrain, customs duties or import taxes may apply. If a parcel is held or refused because of unpaid charges, we may not be able to refund delivery costs.
Tracking and receiving
We send tracking details when your order is dispatched. Please make sure someone can receive it and your address and phone number are correct. If delivery fails because of a wrong address or no one being available, re delivery charges may apply.
Return and Exchange Policy
At gugu, we take pride in the premium quality and craftsmanship of our curated gift boxes. To keep the highest standards of hygiene and safety for newborns and little ones, we operate a No Return or Exchange policy.
Our policy at a glance
- Final sale: all purchases made through gugu are final.
- No returns: we do not accept returns on any gift set or individual item.
- No exchanges: once an order has been processed, we cannot exchange it for different items, colours or sizes.
Our products include gift sets, hand knitted toys, premium muslin swaddles, organic essentials and personalised items. They are made for newborns and little ones, so once an order leaves us we cannot take it back or resell it. Please check your items, sizes, colours and personalisation details carefully before you order.
Damaged or incorrect items
Your satisfaction is our priority. If you receive a damaged item or the wrong order, please contact us straight away.
- Inspection: please inspect your order when it arrives.
- Reporting: contact us within 24 hours of delivery if an item is defective or damaged, or if you receive the wrong item. Email [email protected] with your order number and clear photos.
- Resolution: we will evaluate the issue and work quickly to make it right for you and your little one.
If we approve a refund, it goes back to your original payment method. Please allow up to 14 days for it to appear.
Cancelling or updating an order
You can cancel or update an order within 6 hours of placing it. Email [email protected] or contact us directly, and include your order number. We will confirm the change by email.
After that window, your order moves into preparation and personalisation, and we cannot change or cancel it. Please check your details carefully before you order.
Safety recalls
If we recall a product, we will contact you and arrange a refund or replacement at no cost to you. See Product safety in our Terms of Use.
Something went wrong?
See the Complaints section in our Terms of Use. We reply within 2 business days. Nothing on this page limits your legal rights as a consumer.